Customer Service (888) 875 4789

Frequently Asked Questions

Q: What is SlendaTrim?

A: SlendaTrim is a comprehensive formula containing powerful herbs and botanicals that boosts metabolism, increases energy levels, suppresses your appetite, eliminates food cravings and makes it easier to follow a healthy lifestyle.

Q: Who should take SlendaTrim?

A: SlendaTrim™ is intended for men and women looking for an effective supplement to help to promote weight loss, increase energy, and curb appetite quickly, safely, effectively and naturally.

Q: I have tried other weight loss products with no success. Why is SlendaTrim any different?

A: SlendaTrim was specially formulated with a powerful combination of metabolism boosting, appetite suppressing and thermogenic ingredients to maximize weight loss potential. We used clinically proven ingredients in a blend that works to synergistically enhance weight loss. The extreme combination of Citrus Aurantium, Hoodia Gordonii, Gluccomannan, Irvingia Gabonensi, and B Complex are perfectly proportioned to make SlendaTrim™ an extremely powerful and well-rounded product! SlendaTrim™ will help increase energy, boost metabolism and curb appetite unlike anything else you've ever tried before.

Q: How many capsules are in a bottle of SlendaTrim?

A: Each bottle of SlendaTrim™ contains 180 Capsules - a FULL 30 Day Supply

Q: How much should I take a day?

A: Our recommended dosage is to take 3 SlendaTrim™ capsules twice daily with a full glass of water, once in the morning before breakfast and take another 3 capsules prior to afternoon meal.

Q: Is SlendaTrim guaranteed?

A: SlendaTrim™ comes with a 100% guarantee. If, for any reason, you are not satisfied with SlendaTrim, simply return the package within 60 days from the date of your order and receive a full refund. Simply request a return authorization number and send back your bottles.

Q: How long will it take for me to see results with SlendaTrim?

A: SlendaTrim™ is made from ingredients that are deemed safe. But, as with any supplements, you should consult your healthcare practitioner before taking this product especially if you are pregnant, lactating, taking any medications, have food allergies, or if you have any medical conditions.

Q: Who shouldn't use SlendaTrim?

A: Anyone who is allergic to soy should not take this product.

Q. Where is SlendaTrim made?

A: SlendaTrim™ is manufactured in the United States in an FDA approved manufacturing facility. This facility adheres to the current Good Manufacturing Practice (GMP) guidelines that monitor quality control.

Q: Does SlendaTrim contain any dangerous ingredients?

A: Absolutely not! SlendaTrim™ contains a proprietary blend of powerful ingredients such as Citrus Aurantium, Glucomannan, Hoodia Gordonii, Irvingia Gabonensi and Green Tea that help reduce appetite, increase energy and promote weight loss while making it easier to follow a healthy lifestyle.

Q. What happens if I discontinue SlendaTrim?

A: It is best to include SlendaTrim™ as a part of a long-term health and lifestyle program. We recommend taking SlendaTrim™ on a daily basis to support your weight loss goals.

Q: Have clinical studies been done?

A: Yes. Clinical studies have been conducted on the main ingredients included in SlendaTrim.

Q: How is your order shipped?

A: Maintaining your privacy is extremely important to us. All orders are shipping in plain envelopes and boxes.

Q: What name will show up on my Credit Card statement?

A: Credit card charges will appear on your statement as "Vitegrity."

Q: Do you ship to my country?

A: We ship Domestically to the United States and Internationally to the following countries: Australia Canada Ireland New Zealand United Kingdom

Q: What Carriers Do You Use To Ship Internationally?

A: International Orders are usually shipped either by UPS International. The shipping charge of $29.99 will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

International Shipping Restrictions International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).

Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package "lost in transit" until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.


2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. We will NOT accept any products back due to the inability to pass Customs.


3) If for any reason the package is seized by Customs Officials, we will not issue a refund. Generally, we do NOT get back any packages seized by Customs.


4) The customer is responsible for any duties or taxes that may apply.


5) If a customer refuses to accept the package once it has been shipped, we will NOT issue a refund.

What are my payment choices?

We accept the following credit cards: Master Card, Visa, Discover and American Express.

We also accept PayPal as a form of payment.

You can also pay by check or money order by making out your check/money order and mailing it to:

Vitegrity
970 Lake Carillon Drive
Suite 300
St. Petersburg, Fl 33716

888-875-4789

When will my order ship and what are my shipping charges?

A: Shipping is based on a flat rate.

Standard shipping (5-7 business days) is $7.95.
Priority shipping (2-3 business days) is $14.95.
Next Day (next business day) is $29.99
International is $29.99

We cannot ship Priority and Next Day to a PO Box. It MUST be shipped to a physical address. International Orders for all countries EXCEPT Canada cannot be shipped to a PO Box, it MUST be shipped to a physical address.

Orders place after 1:00 PM EST are shipped out the following business day. Orders placed before 1:00 PM EST are generally shipped out that business day unless the order needs to be verified for any reason.

What is the return policy?

A: Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send product returns back to us without contacting us and without prior approval. All shipments returned without a return authorization code (RAC) will be refused. Sorry, there will be absolutely no exceptions.

Please Submit A Ticket with a request for a product return authorization code (RAC) prior to returning any products or merchandise. Product and merchandise must be returned in sealed sellable condition in order to receive complete product refund. Original shipping cost is non-refundable.

Please review our shipping policies regarding incorrect shipping information and refused orders:

Please check your shipping information before placing order.  We are not responsible for incorrect shipping information.  Customers will be charged an additional shipping fee of $10.00 for any refused or undelivered shipment due to customer's incorrect address entered on the order form. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

Wrong Address Charges


A $10.00 fee will apply for an incorrect shipping address.

1. When a customer enters an incorrect address our shipping carriers will charge us a $10.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

2. Incorrect Address that results in the order being lost: We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.


3. Incorrect Zip Codes: If you enter an incorrect zip code, the city is automatically matched to the zip code you entered. This usually results in an undeliverable package. The customer is responsible for ensuring the address is completely correct.

4. Omitting apartment or suite number: If you fail to enter your apartment or suite number, the package may be undeliverable. The customer is responsible for ensuring the address is completely correct including apartment or suite number.

Refused Order Charges


A product refund minus $10.00 will be incurred if a package is undeliverable or refused. If we send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then our shipper will charge us to return the package to us. We will have to in turn pass along the charge to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus $10.00. This covers any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by our shipper.


Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.

Money Back Guarantee


Every unit of SlendaTrim that we sell has a 100% money back guarantee! If you are unhappy for any reason whatsoever within 60 days from the date of your purchase you will be given a full refund. Simply request a return authorization code (RAC) and send back your units. It is that easy.


If you ordered SlendaTrim less than sixty (60) days ago and you are one of the few customers that this product does not work for then we will refund your money (minus original shipping). Please note that this return policy states that a maximum of 2 units of SlendaTrim can be used/opened and the remaining bottles returned are to be sealed and un-tampered. Your refund will be processed ONLY if you follow the instructions below. Here is what you need to do:



1. To request a return number Submit A Ticket and fill out the online form (within 60 days from the invoice date) with your full name, order number and the reason why you are returning the product. Your request for a return number will be reviewed for eligibility and if you are found eligible you will receive an email reply with a return order number. Please note that if you do not send in your request within 60 days of the invoice date you will not be refunded.

2. Package all of the empty and/or full bottles and write the return authorization code (RAC) legibly on the package. Please be aware that ALL bottles must be returned in order to receive a refund and that the correct amount of opened/closed bottles must be present. Any return order, which does not contain all bottles ordered, will not be refunded.
Mail the package via certified mail within 10 days after receiving your return order number (this is strictly enforced) to the address provided.

3. The order will be refunded to the original form of payment unless otherwise instructed. Refunds are processed as soon as possible (it may take up to 7 days after receiving your package), so your refund may not appear for 7-10 days after processing your return.

  • Guarantee applies ONLY to products which are purchased from this website.
  • Shipping and handling charges are not included.
  • Guarantee applies only to our retail customers.
  • Guarantee does not apply to company distributors or wholesalers.

Has my order shipped?

You will receive an email when your order has shipped.


How do I track my order?

Click Member Login link at the top right hand side of our site to track your order.


My order never arrived.

Click Member Login at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


An item is missing from my shipment.

Click Member Login link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


When will my backorder arrive?

We make every effort to never be short any product. There are circumstances that cannot be avoided. Backordered items will be shipped as soon as we have more in stock.


Can I place my order by phone?

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 888-875-4789. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.


Problem placing an order on our website?

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 888-875-4789 and a customer service representative will be happy to assist you in placing that order.


Did not receive your order confirmation or shipping notification?

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.


If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.


Are you unable to track your shipment?

While you have received your shipment tracking number, the shipper hasn't scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into the tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product by calling toll free 888-875-4789 or Submit A Ticket.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged when we ship your order.

Customer Service

Payment Options and Billing

Q: What are my payment choices?
A: We accept the following credit cards: Master Card, Visa, Discover and American Express.

We also accept PayPal as a form of payment.

You can also pay by check or money order by making out your check/money order and mailing it to:

Vitegrity
970 Lake Carillon Drive
Suite 300
St. Petersburg, Fl 33716

Q: What if I have a question on my charges?
A: You can check your order status and review all your charges by going to the Member Login at the top of the website. You can compare your credit card charges with your order history. If you have any further questions or concerns, please contact customer service at 888-875-4789 for further assistance and our knowledgeable Customer Service representatives will be happy to assist you.

Q: Where can I get a copy of my invoice?
A: You can see all your orders by going to the Member Login at the top of the website. You can click on your order and print out your invoice.

Q: When will my credit card be charged?
A: Your credit card will be charged when we ship your order out. You will not be charged prior to shipping.

Q: When will my credit appear on my account?
A: We try to process returns as soon as we get them. However, it may take 4-5 business days to process the return. Credit is usually seen 7-10 business days from the time we process your return.

Q: What name will appear on my credit card statement?
A: Credit card charges will appear on your statement as "Vitegrity."

Order Status

Q: Has my order shipped?
A: Click the Member Login at the top of our site to check your orders status and tracking information.

Q: How do I track my order?
A: You should have received and order shipped confirmation email with the tracking number for your order. You can always click Member Login at the top of our site to check your orders status and tracking information.

Q: What should I do if my order never arrived?
A: Click Member Login at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 888-875-4789 for assistance or Submit A Ticket.

Q: What should I do if an item is missing from my shipment?
A: Click Member Login at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 888-875-4789 for assistance or Submit A Ticket.

Q: When will my backorder arrive?
We very rarely have situations where we are out of stock or items are backordered. However, this may be beyond our control and we are dependent on our suppliers for product. We will inform you of the status of your order and will do our very best to get your order to you as soon as we receive it in our warehouse.

Q: Can I place my order by phone?
Most definitely! You can speak to one of our knowledgeable customer care representatives to place your order over the phone. Our toll free number is 888-875-4789. You can place your orders directly through our secure website. Our SSL encrypted website uses the maximum level of security for that secure and convenient shopping experience.

Q: What should I do if I am having a problem placing an order on the website?
A: On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 888-875-4789 and a customer service representative will be happy to assist you in placing that order.

Q: Did not receive your order confirmation or shipping notification?
A: Not receiving your emails from Vitegrity may be due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to allow for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After 1PM EST, your package will ship the following business day. We will then notify you of your order tracking number via an email confirmation.You may have inadvertently typed in your email address incorrectly. Our system is automated and we would not see the incorrect email address. You will not receive an email notification for both the order confirmation and shipping notification if email address is incorrect. You can call our toll free number, 888-875-4789, to find out the details of your order and verify the email address entered into our system is correct.

Q: What should I do if I can't track my order?
A: Your package has shipped and we have sent you the notification via email. You may not get any tracking information through the shipper’s tracking site as it may take several hours to 24 hours for the shipper to scan the package after they pick it up from our warehouse.

Q: What should I do if I received the wrong product?
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product by either calling customer service at 888-875-4789 or Click Here to get our Vitegrity Informational Site

Shipping Policy

Q: When will my order ship?
Orders received before 1PM EST will ship out the same business day if there are no pending issues with the order (incorrect address, incomplete address, verification of order placed). We ship our orders via standard shipping, Monday through Friday, unless customer chooses Overnight or Priority Shipping. Orders place after 1:00 PM EST are shipped out the following business day. Orders placed before 1:00 PM EST are generally shipped out that business day unless the order needs to be verified for any reason.

Q: How do I estimate Next Day/Priority delivery days?
A: Next Day shipping is delivered on the next business day after the order has shipped from our warehouse.

Priority shipping is delivered in 2-3 business days after the order has shipped from our warehouse.

Weekends and holidays are not included in the shipping estimate. Our shipping days are Monday through Friday. If the delivery date falls on the weekend and/or a holiday, the order will be delivered on the next business day.

Q: Is there a cut off time for Next Day Air orders to be delivered the next day?
A: Orders place after 1:00 PM EST are shipped out the following business day. Orders placed before 1:00 PM EST are generally shipped out that business day unless the order needs to be verified for any reason.

Q: How much is my shipping?
A: Shipping is based on a flat rate.

Standard shipping (5-7 business days) is $7.95.
Priority shipping (2-3 business days) is $14.95.
Next Day (next business day) is $29.99
International is $29.99

We cannot ship Priority and Next Day to a PO Box. It MUST be shipped to a physical address. International Orders for all countries EXCEPT Canada cannot be shipped to a PO Box, it MUST be shipped to a physical address.

Free Shipping

Get FREE shipping for Orders of $60.00 or more being shipped via standard shipping options of UPS SurePost, UPS Mail Innovations or USPS, within the United States.

Q: Can I correct or change the delivery address of my order?
A: Any address that is changed by the customer or shipper after the order is shipped will be charged an address correction fee of $10.00. (For example, no apartment number is given, an incorrect zip code or incorrect street number is provided on your order form, etc.) If you have placed an order and it has not yet shipped, you can login to your account at Member Login and change your address or call Customer Service at 888-875-4789 to change your address. Click the Member Login at the top of our site to edit your account information.

Q: How are Military Orders (APO/FPO) shipped?
A: All Military orders (APO/FPO) are shipped via USPS Priority Mail. US mail to the various military addresses may take as little as one week to as long as eight weeks for delivery. Delivery is dependent on the final destination. If a package is damaged, report damage within 24 hours of receiving order. Take damaged package to the military postal unit and file a report. Notify Customer Service of outcome and resolution.

Q: Do you ship to my country?
A: We ship Domestically to the United States and Internationally to the following countries:

Australia
Canada
Ireland
New Zealand
United Kingdom

Unfortunately if your country is not listed, we do not ship there at this time.

Q: What Carriers Do You Use To Ship Internationally?

International Orders are usually shipped by UPS International. The shipping charge of $29.99 will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount.

Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped.

International Shipping Restrictions

International customers are responsible for all taxes, duties, tariffs and customs laws in your respective country (see additional restrictions below).

Please Note: Customs has the authority to hold and process a package for up to 4 weeks. We will NOT consider a package "lost in transit" until this time has lapsed. We will not, and cannot, be responsible for the policies and procedures of the Customs of any country.

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the custome's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."

3) If for any reason the package is seized by Customs Officials, we will not issue a refund. Products are not returned to us once seized. Any delivery that is refused and returned to us will NOT be refunded.

4) The customer is responsible for any duties or taxes that may apply.

5) If a customer refuses to accept the package once it has been shipped, we will NOT issue a refund.

6) Please be sure that someone is available to accept shipment at the time your order is being placed. We will NOT issue a refund if UPS is unable to deliver your package.

Return Policy

What is the return policy?

Guarantees

Money Back Guarantee

Additional Support

Q: What if I have questions about my medical condition and other prescriptions I currently take?
A: Unfortunately, we cannot give or offer you any medical advice or answer individual medical and pharmaceutical questions through email. Prior to taking any over the counter or alternative supplement you should consult with your healthcare practitioner. If you think you may have a medical emergency, call your doctor or 911 immediately.

Q: How do I contact you?
A: At Vitegrity, we believe that quality customer care is one of the most important aspects of what we do. We want to ensure that you have all the information you need to have a safe, secure and enjoyable shopping experience.

You can either Submit A Ticket with your questions, queries or comments or you can call our toll free number, 888-875-4789 and one of our Customer Service representatives will be glad to assist you.

Privacy Policy